Field Service Management

What is Field Service Management?

Field service management is a field work where Technicians/employees go on field work for customers or companies or business. For Installation of newly purchased equipment's. ⁠To correct or prevent issues through existing routine work of Maintenance, take care of emergency Repairs or Break/Fix. ⁠To Remove broken or outdated equipment to make a way for upgrade.

Group-10-3.png
CRM travel software
Customize patient experiences with healthcare CRM software

Scheduling & Dispatching

Automating the scheduling and dispatching of technicians to service calls and minimizing response times.

Real-time Communication

Ensuring quick updates, status reports, and instant access to job details.

Preventive Maintenance

Analyze equipment performance data to schedule preventive maintenance and reduce downtime.

Data Analytics

Collects and analyzes data related to service calls, technician performance and customer feedback

Scalability

Allowing for easy expansion of services, markets and customer base.

Inventory Management

Tracking equipment, parts and inventory levels to ensure that technicians have to complete service tasks effectively.

Reporting and Analytics

Analyzing data related to service calls, technician performance, and customer feedback to identify trends.

Work Order Management

Creating, managing, and tracking work orders from initiation to completion, including recording service details and labor hours

Communication Tools

Enabling instant updates on job statuses, service requests and customer information.

Billing and Invoicing

Generating invoices, estimates and service quotes, tracking payments and managing accounts receivable.

Inventory Management

Tracking equipment, parts and inventory levels to ensure that technicians have to complete service tasks effectively.

Reporting and Analytics

Analyzing data related to service calls, technician performance, and customer feedback to identify trends.

Work Order Management

Creating, managing, and tracking work orders from initiation to completion, including recording service details and labor hours

Communication Tools

Enabling instant updates on job statuses, service requests and customer information.

Billing and Invoicing

Generating invoices, estimates and service quotes, tracking payments and managing accounts receivable.

Features of FSM

Schedule Management

It involves identifying the activities that need to be done, estimating how long those will take, and then sequencing them in a way that ensures the work is completed on time. This helps companies to manage Customer appointments in timely manner and shift schedule of Technicians.

⁠Dispatch Management
Along with Schedule Management, it allows to allocate a technician to an activity or service to be done and dispatching that personnel on work assignment.
Work Order Management

It allows to assign and track services assigned to technicians from creation to completion

Track Technician

Application allows to track live location of Technicians and allows them to start activity only once they reach to customer location

Track Distance Travelled

Technicians travel to multiple customer locations on daily basis to compete assigned work. Our application allows to track total distance traveled by a technician

Measure Employee Efficiency

Technicians been assigned a list of jobs to be done on daily basis Work efficiency of technician will be calculated based on Total no of jobs assigned vs Actual no of jobs completed

Track Jobs

Inline to Work Efficiency, application allows to track no to jobs completed by technicians in a day. Technicians start job at customer location and complete it before moving to next customer location

Manage Audit Reports

Operational Managers schedule an audit at customer location. Customer provides sign off based on audit report and evidences provided in it by Operations team.

Attendance & Leave Management

It allows to measure day in day out attendance along with total working hours and leaves taken by technicians and this can be tracked by Management and Team Lead or Manager

Expense Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Asset Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Track Assets/Parts

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Inventory Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

⁠Lead Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Customer Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Employee Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

⁠Role Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

User Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

⁠Service Contract Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Document Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Admin Portal

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Admin Dashboard & Reports

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Customer Portal

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Mobile App

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Multiuser CRM software Solutions

Strategic business growth

Regulatory adherence

Continuous improvement

Cost reduction

Efficient scheduling

In-depth analytics