Field Service Management

What is Field Service Management?

Field service management is a field work where Technicians/employees go on field work for customers or companies or business. For Installation of newly purchased equipment's. ⁠To correct or prevent issues through existing routine work of Maintenance, take care of emergency Repairs or Break/Fix. ⁠To Remove broken or outdated equipment to make a way for upgrade.

Challenges of Field Service Management

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Underskilled Workforce

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Retaining Technicians

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Growing Operational Cost

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Lack of Technology

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Scheduling Conflict

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Manage Jobs

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Route Planning

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Internal and Customer Communication

Features of FSM

Schedule Management

It involves planning tasks, estimating time, and scheduling to ensure timely completion—helping manage customer appointments and technician shifts efficiently.

⁠Dispatch Management
Along with Schedule Management, it allows to allocate a technician to an activity or service to be done and dispatching that personnel on work assignment.
Work Order Management

It allows to assign and track services assigned to technicians from creation to completion

Track Technician

Application allows to track live location of Technicians and allows them to start activity only once they reach to customer location

Track Distance Travelled

Technicians travel to multiple customer locations on daily basis to compete assigned work. Our application allows to track total distance traveled by a technician

Measure Employee Efficiency

Technicians are assigned daily jobs, and their work efficiency is measured by comparing the total assigned jobs with the actual completed jobs

Track Jobs

Inline to Work Efficiency, application allows to track no to jobs completed by technicians in a day. Technicians start job at customer location and complete it before moving to next customer location

Manage Audit Reports

Operational Managers schedule an audit at customer location. Customer provides sign off based on audit report and evidences provided in it by Operations team.

Attendance & Leave Management

It allows to measure day in day out attendance along with total working hours and leaves taken by technicians and this can be tracked by Management and Team Lead or Manager

Expense Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Asset Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Track Assets/Parts

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Inventory Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

⁠Lead Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Customer Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Employee Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

⁠Role Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

User Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

⁠Service Contract Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Document Management

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Admin Portal

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Admin Dashboard & Reports

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Customer Portal

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Mobile App

Schedule management is the process of planning, creating, and maintaining a project schedule. It involves identifying the activities that need to be done, estimating how long they will take, and then sequencing them in a way that ensures the project is completed on time and within budget.

Benefits of Field Service Management

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Increase Customer Satisfaction

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⁠Reduce Operational Cost

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Empower Technicians

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Improve Work Efficiency

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⁠Reduce Environmental Impact

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⁠Improve Business Processes

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Dynamic Reporting

Also known as

Service Dispatch Software

Service Dispatch Software

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HVAC Service Management

Service Chain Optimization

Service Chain Optimization

Technician Management

Technician Management

Field Force Automation

Field Force Automation

Facility Management

Facility Management

Dispatch Management

Dispatch Management

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Workforce Management